Frequently Asked Questions

Find quick answers to the most common questions about shopping with us. For more detailed information, please visit the relevant sections of our website.

Your Order

How can I check the status of my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your parcel’s progress. You can also check the status by logging into ‘My Account’ on our website.

I need to change or cancel my order. What should I do?
We aim to process orders very quickly to get your items to you as soon as possible. Therefore, we cannot guarantee that changes or cancellations can be made once an order is placed. Please contact us immediately via the help section on wearnowco.com, and we will do our best to assist you, though we cannot promise it will be possible.

Why is an item I ordered not in my parcel?
Sometimes items are sent in separate parcels, especially if they are from different brands or warehouses. You should receive a separate dispatch email for each parcel. Please check all your emails from us and allow a few extra days for delivery. If an item is still missing, please contact us.

Delivery

What delivery options do you offer?
We offer several delivery options, including Standard, Named Day, and Next Day Delivery. For full details on delivery times and costs, please visit our dedicated Delivery Information page on wearnowco.com.

Do you deliver outside the UK?
Yes, we deliver to many international destinations. Delivery costs and times will vary depending on the destination. You can select your country at the top of our website to shop in your local currency and see specific delivery information.

What happens if I miss my delivery?
The courier will usually leave a card informing you of the next steps. This may be a re-delivery attempt or information on how to collect your parcel from a local depot. Please use the tracking number provided in your dispatch email for the most accurate information.

Returns & Refunds

How do I return an item?
You can easily return items using our online returns process. Please visit our Returns Portal at wearnowco.com to start your return. You will need your order number and postcode. Please ensure items are unworn and in their original packaging with tags attached.

How long do returns take to process?
Once we receive your returned item at our warehouse, it can take up to 10 working days to process. You will receive an email confirmation once your refund has been issued. The time it takes for the refund to appear in your account will depend on your bank or card issuer.

Can I exchange an item?
Yes, we offer exchanges for a different size or colour, subject to availability. The easiest way to do this is via our online returns portal at wearnowco.com. Please select the ‘exchange’ option and follow the instructions.

Products & Sizing

Where can I find a size guide?
You can find a size guide on each product page. Just click on the “Size Guide” link located near the size options to see detailed measurements for that specific item.

The item I want is out of stock. Will it be coming back?
Our product range changes frequently. While we cannot guarantee if or when an out-of-stock item will be restocked, you can use the “Email me when available” feature on the product page to be notified.

My item is faulty. What should I do?
We are very sorry to hear this. Please contact our customer service team immediately via the help section on wearnowco.com with your order details and a description of the fault, and we will be happy to resolve this for you.

Website & Account

How do I create an account?
You can create an account by clicking on “My Account” and selecting “Register”. You will need to provide your name, email address, and a password. Having an account allows you to track orders and save your details for faster checkout.

I’ve forgotten my password. How can I reset it?
Click on “My Account” and then select “Forgotten your password?”. Enter the email address you used to register, and we will send you a link to reset your password.

How can I unsubscribe from marketing emails?
You can unsubscribe at any time by clicking the ‘unsubscribe’ link at the bottom of any marketing email we send you. Alternatively, you can manage your preferences by logging into ‘My Account’ on our website.