Returns & Exchanges
We want you to be delighted with your Joe Browns purchase. If something isn’t quite right, you can return your unused items within 30 days of receipt for a refund or exchange.
Our Returns Policy
We offer a 30-day returns policy from the date you receive your order. To be eligible for a return, your item must be unused, in its original packaging, and with all tags and labels attached. You will need your order number and the postcode used for shipping to arrange your return.
How to Return an Item
The easiest way to return your items is by using our online returns portal.
- Visit our returns website at wearnowco.com.
- Enter your order number and postcode to access your order.
- Select the item(s) you wish to return and follow the instructions to generate your returns postage label.
- Package your items securely, attach the label, and drop your parcel off at a designated drop-off point.
We recommend using our tracked returns service for your peace of mind. Please retain your proof of postage until your refund has been processed.
Exchanges
If you would like to exchange an item for a different size or colour, please log into your account on our returns website at wearnowco.com and select the exchange option. Please note that exchanges are subject to availability. If the item you want is not available, we will process a refund for the returned item.
Faulty or Incorrect Items
In the rare event that an item is faulty or we have sent you an incorrect product, please contact us immediately via the returns website at wearnowco.com. We will gladly cover the cost of the return postage and will either send out the correct item or process a full refund for you. Please have your order details ready.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive a credit within a certain number of days, depending on your card issuer’s policies. We do not issue refunds for items that do not meet our returns policy conditions.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on pierced jewellery, face masks, or cosmetics unless they are faulty. Sale items and discounted products can only be returned if they are faulty.
Returning Items from Outside the UK
If you are returning an item from outside the UK, you are responsible for the return postage costs. We recommend using a tracked and insured service, as we cannot be held responsible for parcels lost in transit. Please mark the parcel as ‘Returned Goods’ to avoid any import duties; we are not liable for any customs charges incurred.
Need Help?
If you have any questions about returning an item to us, please visit our returns website for further assistance and to manage your return: wearnowco.com.